Our Commitment to Your Satisfaction

At Mona Mamdouh, we are dedicated to ensuring that you are completely satisfied with your experience and purchases. If you are not entirely happy with your order, our refund and returns policy provides clarity and assistance to resolve your concerns.

1. Refund Policy

a. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The product or service you received is significantly different from what was advertised.
• You notify us of the issue within 7 days of receiving the product or service.
• The product is unused, unopened, and in its original packaging (if applicable).

b. Non-Refundable Items

Certain items and services are non-refundable:

• Digital products, consultations, or services that have already been delivered.
• Items purchased on sale or marked as non-returnable.

c. Refund Process

To initiate a refund, please contact us at refunds@monamamdoh.com with your order details and reason for the refund request.

• Approved refunds will be processed within 10-14 business days.
• Refunds will be credited back to the original payment method.

2. Returns Policy

a. Return Eligibility

You may return products if:

• They are in their original condition with no signs of use.
• The return request is initiated within 7 days of delivery.

b. Return Process

To return an item:

1. Contact us at returns@monamamdoh.com to request a return authorization.
2. Ship the product back to the address provided in our response.
3. Ensure the product is securely packaged to avoid damage during transit.

c. Return Costs

• Customers are responsible for return shipping costs unless the return is due to a fault on our part.
• Original shipping charges are non-refundable.

3. Cancellations

You may cancel your order under the following conditions:

• Orders can be canceled within 24 hours of placement for a full refund.
• Orders already processed or shipped cannot be canceled.

4. Exceptions and Special Cases

For any unique circumstances or special cases not covered in this policy, please reach out to us. We will do our best to assist and provide a fair resolution.

5. Contact Us

If you have any questions or concerns about our refund or returns policy, please contact our support team:

• البريد الإلكتروني: support@monamamdoh.com